Terms and Conditions

  1. Introduction

Welcome to Te Toi Uku Crown Lynn and Clayworks Museum (Te Toi Uku) website. By accessing and using our website, including making purchases from our online store, you agree to comply with these Terms and Conditions. If you do not agree with these terms, please do not use this website. 

 

  1. General Terms of Use
  • You must be at least 18 years old or have parental consent to use this website. 
  • All content, including images, text, and graphics, is the intellectual property of Te Toi Uku or its affiliates, unless otherwise stated. 
  • You may not copy, modify, distribute, or use any content on this site without prior written permission from Te Toi Uku. 
  • We reserve the right to change or discontinue any aspect of the website at any time, including the online store, and to update these Terms and Conditions as necessary. 
  1. Online Shop Terms
  • All prices listed on our website are in New Zealand dollars and are subject to change. 
  • We aim to provide accurate descriptions and images for all products sold through our online store. However, due to lighting or monitor variations, the actual product colour may differ from what appears on your screen. 
  • By purchasing an item, you agree to pay the full price plus any applicable taxes and shipping fees. 
  • We reserve the right to refuse or cancel any orders at our discretion. 

 

  1. Delivery Policy

We offer shipping to New Zealand, Australia, UK, Canada, US and Pacific Islands. Delivery times vary depending on your location. All orders are processed once a week. Once your order is processed, delivery within Auckland and the North Island, typically takes 2–5 business days. For rural addresses and South Island deliveries, please allow an additional business day. Orders placed near public holidays may take longer.  

 We will send you a tracking number (for both New Zealand and international deliveries) so you can track your parcel. 

 Please note, delivery times depend on product availability and processing time. If there is a delay, we will notify you by email. 

 Shipping costs are calculated at checkout based on the shipping method selected and your delivery address. All orders are shipped via NZ Post and are insured for up to $2,000. 

Please ensure that the shipping address provided is correct. Te Toi Uku is not responsible for any errors or delays caused by incorrect information. 

We are not responsible for delays caused by third-party shipping providers or unforeseen circumstances. 

 5. Return & Refund Policy

Te Toi Uku is committed to offering high-quality products to our customers. If you wish to return an item, please reach out to us promptly via 09 827 7349 or info@tetoiuku.org.nz. 

In the event your item arrives damaged, please notify us as soon as possible. 

If your item is defective, we are happy to offer a replacement or a refund in line with the Consumer Guarantees Act 1993. If we determine that the item is not faulty after inspection, you may be responsible for the return shipping costs. 

Please note that we do not accept returns or exchanges due to change of mind. 

For faulty sale or discounted items, we will either replace the product or issue a refund if the item is out of stock and unavailable. 

Refunds will be processed to the same payment method used for the original purchase, including credit card refunds. 

Nothing in this return policy limits your rights under the Consumer Guarantees Act 1993, if applicable to your purchase. 

 

  1. Privacy Policy

At Te Toi Uku, we are committed to protecting your privacy. This Privacy Policy outlines how we collect, use, and safeguard your personal information. 

 

6.1. Information We Collect We may collect personal information such as your name, email address, mailing address, payment details, and any other information necessary to process your orders or provide services. 

 

6.2. Use of Your Information We use your personal information to: 

  • Process your orders and deliver products to you. 
  • Send you updates and promotional materials (with your consent). 
  • Respond to customer service inquiries or issues. 
  • Improve the functionality of our website and services. 

 

6.3. Sharing Your Information We will not sell, rent, or share your personal information with third parties except as necessary to complete transactions, deliver products, or comply with legal obligations. We may share your information with trusted service providers who assist with the operation of our website or shipping, and they are required to protect your privacy. 

 

6.4. Security We implement industry-standard security measures to protect your personal information. All payment transactions are processed using secure encryption methods. 

 

6.5. Cookies Our website uses cookies to enhance your user experience. Cookies are small data files stored on your device that allow us to remember your preferences and track your activity. You can adjust your browser settings to refuse cookies, but this may affect your ability to use some features of our site. 

 

6.6. Your Rights You have the right to access, update, or delete your personal information at any time. If you would like to exercise any of these rights, please contact us via the contact details provided on the website. 

 

  1. Limitation of Liability
  • To the fullest extent permitted by law, Te Toi Uku is not liable for any direct, indirect, incidental, special, or consequential damages resulting from the use or inability to use our website, including but not limited to damages for loss of profits, goodwill, or data. 
  • Our total liability to you for any claim arising out of these Terms and Conditions shall not exceed the amount you paid for the product or service. 

 

  1. Governing Law

These Terms and Conditions are governed by and construed in accordance with the laws of New Zealand. Any disputes arising under or in connection with these terms shall be subject to the exclusive jurisdiction of the courts in New Zealand. 

 

  1. Contact Us

If you have any questions regarding these Terms and Conditions or need assistance with your order, please contact us on 09 8277349 or email info@tetoiuku.org.nz 

 

  1. Acceptance of Terms

By using this website, you acknowledge and accept these Terms and Conditions.